From: DON BUXTON
Sent: 22 May 2012 09:12
To: Bedford, Andrew; ChiefExecutive
Subject: Fw: LEEDS CITY COUNCIL REIMBURSEMENT TO RMBC FOR CIVIC CAR USE
I note with some profound concern that I have had neither the courtesy of an acknowledgement or a response from either of you, or any of your subordinates to my e-mail of one week ago, which I sent by e-mail on Tuesday, 15 May, 2012, 16:22 hrs.
Please inform me by return e-mail why I have not received one or the other?
Unless I receive, by the end of business today, either an acknowledgement or a response, I will consider submitting a Formal Complaint against your organisation, and also consider resorting to use of the Freedom of Information Act to obtain the information which I have reasonably requested.
Your lack of courtesy and response is in marked contrast to the very customer-friendly and business-like professional manner with which my enquiry to Leeds City Council was processed and dealt with.
For your information I am copying to you the text of my original e-mail of Tuesday, 15 May, 2012, 16:22 hrs.
Donald H Buxton
A response came by return, an apology no less:
On Tue, 22/5/12, ChiefExecutive <ChiefExecutive@rotherham.gov.uk> wrote:
From: ChiefExecutive <ChiefExecutive@rotherham.gov.uk>
Subject: RE: LEEDS CITY COUNCIL REIMBURSEMENT TO RMBC FOR CIVIC CAR USE
To: “DON BUXTON”
Date: Tuesday, 22 May, 2012, 9:21
Please accept my apologies for not acknowledging your email.
We are finalising the response and will send it to you by the end of the week.
Rotherham Metropolitan Borough Council
Don then responded thus:
Dear Ms Hatton,
Thank you for your exceedingly prompt response and acknowledgement.
Your apology on behalf of the Chief Executive for his lack of either acknowledgement or response is accepted without reservation and I look forward to receipt of the information requested within the timeline you have indicated.
Donald H. Buxton