Responding to enquiries – Ken Wyatt shows how it should be done

Don Buxton has let Rotherham Politics have this email exchange he has had very recently with Councillor Ken Wyatt. We bring it to you as it serves to demonstrate how it should be done, with courtesy combined with simple straightforwardness. Rothpol is glad that Ken Wyatt is one of his local Councillors.

On Tue, 10/7/12, DON BUXTON wrote:

To: KenWyatt ,
Date: Tuesday, 10 July, 2012, 16:42

Dear Cllr Wyatt,

Many thanks for your most courteous and positive response to my suggestions which may further enhance the worthy work of your Board.

As a very regular NHS service user I would value any future opportunity to be of assistance to you and Health and Well Being Colleagues and the work that you do.

Yours Sincerely,
Donald H. Buxton

On Tue, 10/7/12, Wyatt, Ken wrote:
From: Wyatt, Ken
To: DON BUXTON, “ChiefExecutive”
Date: Tuesday, 10 July, 2012, 11:43

Dear Mr Buxton.

Thank you for your email and your interest in the work of the new Rotherham Health and Wellbeing Board (H&WBB).

You make a fair point regarding the use of acronyms in public documents and I will draw this to the attention of the H&WBB this week under the agenda item ‘communications’.

It is very easy for people inside organisations to slip in to the use of acronyms and language which may not be fully understood by people on the outside.

Best wishes and thank you once again for your kind words of support for the Board.

Councillor Ken Wyatt J.P.
Elected Member for Swinton Ward.
Cabinet Member Rotherham MBC.

Sent: 07 July 2012 07:30
To: Wyatt, Ken; ChiefExecutive


Dear Cllr Wyatt,

As a very active and empowered Wickersley resident, voter and ratepayer with a keen interest in the work of RMBC Elected Members and Officers, I have lately perused the following documents – – of the Health and Well Being Board of which I note you are the Chairman.

As a critical friend of RMBC I would like to offer the following observation and advice to you which I believe will positively enhance the public’s future understanding of your Board’s reports and documents and the very worthy work which it undertakes on behalf of Rotherham ‘s population.

1. Please will you instruct your RMBC Elected Members and Officers, and partners and stakeholders, to refrain from the prolific use of unexplained acronyms in your public documents, i.e. “CCG” “NAS” “NHSR” “RDaSH.

The unnecessary use of such a plethora of acronyms, particularly when unexplained, only further serves to alienate, confound and confuse the unempowered citizen, particularly BME and elderly citizens, from gaining a full understanding of such documents and runs the risk of them possibly failing to engage with healthcare professionals to the detriment of their future health and well-being.

I offer you the above advice in a spirit of constructive dialogue and hope that you will take onboard my advice.

Please don’t hesitate to contact me if I can be of further assistance to you and your Board.

Yours Sincerely,
Donald H. Buxton

Leave your comment

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.