KERBSIDE collections of plastic waste have been added to RMBC’s budget plans — but council tax will rise by nearly six per cent. The 2.99 per cent increase in the basic tax rate will include £965,000 for the additional recycling, … Continue reading
PLANS to overhaul bin collections have brought a huge response — with 5,300 residents having their say in the first three week’s of public consultation. The proposed changes include more capacity for recycling paper, cardboard, glass and cans, less space … Continue reading
Rob Foulds gets a response, some progress?:
From: Streetpride <Streetpride@rotherham.gov.uk>
Date: 17 December 2012 11:03
Subject: RE: Failure to fulfil corporate duties
To: Rob Foulds
I have forwarded your email to the recycling team. But I have logged your missed green bin collection and if you can please leave your bin on footpath for the crew and they will try and return either today or tomorrow. However if you are struggling to leave the bin back out on the footpath you can leave it on you property but please leave it accessible and visible and the crew will come back and empty it from your property.
If you require further assistance or information relating to these enquiries, please quote the following enquiry numbers: missed collection: 1-342552982 and recycling team: 1-342557411.
Customer Services Team
Rotherham Metropolitan Borough Council
Tel: 01709 336003
Dear Councillor Ellis
I have in my possession a document entitled ‘Waste Collection Calendar 2012/13’ as provided by Rotherham MBC
On that document are contact details relating to the service that RMBC purports to render, one of those contact details is “Email: firstname.lastname@example.org”.
On Fri 14th December, Rotherham MBC failed to fulfil its duty as promised in the document referred to above, as such I used the contact arrangement provided i.e. the email address previously quoted. I prefer to use email when contacting Rotherham MBC because it is an untrustworthy outfit and it is not possible to have any confidence in a telephone call being either properly logged or indeed acted upon.
Having submitted my email, as can be found at the foot of this one, I received a non-referenced copy-and-paste fob-em-off email from a nameless person advising me that I should report missed collections via the telephone number provided.
In that regard, could you arrange to enquire why and when this procedure was adopted, why a resident should be additionally inconvenienced and put to unnecessary expense after having used the arrangement provided, who instigated the procedure, and what facilities are provided for people who are speech impeded and thereby unable to use a telephone.
Also, would you kindly pass on to the appropriate department that they failed to empty my green bin last Friday and that they can arrange to collect its contents during the week commencing 17th Dec.
———- Forwarded message ———-
From: recycling <email@example.com>
Date: 15 December 2012 13:33
Subject: Thank you for contacting the Recycling Helpline
To: Rob Foulds
Thank you for contacting the Recycling Helpline. If required you will
receive a reply within 10 working days. Please report any missed
collections to the Streetpride Helpline 01709 336003 and not through
this email link.
Could you please advise why my green bin was not collected, 14th Dec.
This bin was actually placed in the usual collection position on the night of the 13th and during the day of the 14th, 2no. collection wagons were observed to attend – one of which collected the blue box and the newspapers.
I look forward to a response by return.
cc Cllr Ellis